Welcome to BreakWithTheTraditionalShop.com. It is important that you understand the following terms and conditions when using our website and services. These terms and conditions cover common issues that may arise when using the website and are intended to help you have a smooth shopping experience.
- Account Issues
How do I reset my password?
If you have forgotten your password, please visit the login page and click on the “Forgot your password?” link. Enter your email address as prompted and we will send you a password reset link.
How do I update my account information?
Once you have logged into your account, go to the “Account Settings” or “Personal Information” page where you can update your personal information and contact information.
- Order Issues
How do I track my order?
You can view the status and tracking information of your order by logging into your account and visiting the “My Orders” page. You can also track your package using the tracking link in the order confirmation email.
How do I cancel or modify my order?
Once an order is confirmed, we will process and ship it as quickly as possible. To cancel or modify your order, please contact our Customer Service team as soon as possible after the order is confirmed. We may not be able to change or cancel an order after the order status has changed to “Processing” or “Shipped”.
- Returns and Exchanges
How do I request a return or exchange?
Please contact our Customer Service team at moanatanner@breakwiththetraditionalshop.com within 30 days of receiving the item. Please include your order number and reason for return. Items must be in their original condition, unused, with all tags and packaging attached.
Who pays for return shipping?
Unless there is a quality issue with the item or the wrong item was sent, return shipping is usually borne by the customer. We provide return instructions and labels to facilitate the return process.
- Payment
What payment methods are accepted?
We accept major credit cards (such as Visa, MasterCard, American Express) and electronic payment methods (such as PayPal). Please ensure that your payment information is accurate to complete the transaction smoothly.
What if the payment fails?
If there is a problem with the payment process, please check that your credit card information is correct, your account balance is sufficient, and that your payment information is not expired. If the problem persists, please contact your bank or payment provider for further assistance.
- Website Issues
What if the website has errors or is inaccessible?
If you have trouble accessing our website, please try clearing your browser cache or using a different browser. If the problem persists, please contact moanatanner@breakwiththetraditionalshop.com and we will resolve the technical issue as soon as possible.
How to provide feedback?
We welcome your comments and suggestions to help us improve our service. Please provide us with your feedback at moanatanner@breakwiththetraditionalshop.com and we will take every suggestion seriously.
- Privacy and Security
Is my personal information safe?
We are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we collect, use and protect your information.
How to deal with security issues?
If you suspect that your account or personal information may be at risk, please contact our customer service team immediately and we will take the necessary steps to investigate and handle it.
If you have any other questions or need further assistance, please feel free to contact us. Thank you for choosing BreakWithTheTraditionalShop.com, we look forward to providing you with excellent service and support!
